Patient-Centric Services

Medical Tourism Related

It can be very difficult to make a big decision especially when you are out of your comfort zone. The same is applicable to traveling for your medical needs. Many people often have the misconception that their trip will end up being more expensive. Thankfully, with the help of the internet and medical tourism, this problem is cared for.

Before the Arrival of the Patient

The Pre-travel process is very important. This is in fact considered as the foundation of your entire trip. For foreign patients, it is very essential that they should plan their trip properly.

From choosing the right healthcare service provider to making the necessary travel, accommodation and visa arrangements; we keep a track every small detail. This is also the stage wherein we prepare estimates based on our expert’s opinion and what our client has agreed to.

Some of the services that are covered in the Pre-arrangement process include

  • Sending the patient’s updated healthcare records including any family history, medical allergies or regular medicines that the patient takes presently to various hospitals and doctors for evaluation
  • Provide the necessary suggestions provided by the healthcare provider including the type of treatment/procedure recommended, the approximate cost of the entire procedure/treatment.
  • Providing all the necessary information and costs regarding the visa arrangements as well as collecting the necessary documentation needed to get the visa.
  • Provide an overall estimate about the duration of the treatment, the duration of their stay in India, the number of days needed for their recovery
  • Help them decide their travel plans within the country post their treatment along with whatever special arrangements that have to be made
  • Mail the itinerary on the basis of the availability of the medical personnel and the patient’s convenient time and date of travel.
  • Suggest and help in the decision making the process for the stay arraignments on the basis of the duration of stay, the type of additional facilities and services needed etc.
  • Fixing the necessary appointments with the doctor, lab etc.

On Arrival for their Medical Treatment

Once the patient lands in India and until he/she flies back home, we will appoint a relationship manager to take care of all the needs and formalities on the client’s behalf. During the stay, the relationship manager will be available 24/7 to make sure that everything goes as per plan. He/ She will also be available to handle any emergency situation just in case of any problems incurred during the trip. We will also make sure that we live up to the commitment that we have made to our client.

Some of our services on this front include

  • On arrival, we will make the necessary pick-up arrangements. We will also organize for an ambulance if there is a need just in case the patient has to be taken directly to the hospital.
  • Along with that, we will also take care of all the admission procedure and ensure that everything goes as per plan.
  • In case the patient has to go for any tests/ examination, we will arrange for someone to be there at all times. This way, any running around is done by our staff instead of the patient or his/her attendant doing it.
  • Regular visits will be made by the relationship manager to keep a track of the updates on the patient’s health and progress.
  • The referral doctor/ medical expert back home will also be updated with the patient’s progress.
  • Taking care of the discharge procedure and settling the hospital bills
  • Transporting the patient to the accommodation/hotel/ house after being discharged and also making sure that all/any special arrangement are made based on the request of the doctor/patient/family member.

Post-treatment care and follow-up

Our responsibilities do not end when the patient goes back home. Even post his/her treatment, we will keep in touch with the patient to ensure that his/her recovery is going well. WE understand that a patient may require our help at any point of time. Just in case of any problems, the relationship manager assigned for the particular patient will do the needful and sort things out.

Some of the services that we provide post treatment and during follow-up’s

Staying in touch with the patient constantly via emails

Making arrangements for video conferencing between the doctors (in India as well as the home country) or between the doctor and patient.

Making sure that the relevant follow-up’s and post treatment tests are done on time to understand the patient’s recovery progress.

Accommodation and Travel arrangements

Right from your treatment to even the travel and accommodation arrangements; our team will work to make it a point that you get the best. From the minute you give the green signal, our team will start working and help you plan your trip to India in a systematic manner.

Taking care of your travel arrangements

Traveling to a new country especially when you are not keeping well can be tedious. While flights with shorter durations is not a problem; the real problem comes when your air travel time crosses more than 5 hours or has multiple stops until you reach India. We at Medicule will make sure that we will do our best to make your air travel as smooth and comfortable as possible. Your travel dates will be decided based on factors like

  • The doctor’s recommendations after going through your medical reports and history
  • Your personal convenience of travelling
  • The immediate need of the hour to safeguard your health

A wide range of accommodation options

The stay arrangements in India are one of the major concerns many medical tourists have. From small budget hotels to even renting out properties; we have a wide range of accommodation options available for you. You can choose the kind of accommodation you want based on your budget, personal preferences and duration of your stay in India.

The accommodation facilities that we have are clean and located in safe locations. We also try our best to give you a place that is very close to the hospital so that you or your companion/family member does not have to travel too much.

Sight-Seeing Services

Post your treatment and during your recovery phase in India, you have the opportunity to explore the true beauty of our country. India is home to some of the oldest cultures and traditional practices that exist even today. We will come up with specialized packages based on your interest so that you can have fun while visiting any city or state in India.